Refund policy
Return & Refund Policy
At Rumivo, we want you to love what you order. Below you’ll find everything you need to know about cancellations, returns and refunds.
1. Canceling an Order
You can cancel your order within 6 hours of placing it, as long as it hasn’t been processed or shipped yet. To cancel, email us at info@rumivo.com with your order number.
After 6 hours, your order may already be in processing or on its way, and we can no longer cancel it. In that case, you’re welcome to return it once it arrives, following the return policy below.
2. Returns
Not happy with your order? You can return it within 30 days of delivery.
To start a return, please contact us first at info@rumivo.com with your order number. We’ll send you the return instructions and a return form. Please fill out the form completely and include it in your package.
3. Return Address
Please note: the business address listed on our website is not a return address.
Because our products ship directly from our international suppliers, approved returns may need to be sent to a supplier warehouse, which can be located outside the United States. You’ll receive the correct return address from our support team once your return request has been reviewed.
Please never send a return to our business address without instructions from us, as we can’t process returns sent there.
4. Return Conditions
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- Unused and in its original condition, with no signs of wear
- Returned with original tags or labels, if applicable
- Returned in its original packaging whenever reasonably possible
- Packed securely to prevent damage during transit
We inspect every return once it arrives. If an item has been damaged by the customer or shows more use than needed to check its look and function, we may reduce or decline the refund.
5. How to Return an Item
- Email info@rumivo.com with your order number.
- Wait for your return instructions and return form from our team.
- Fill out the return form completely.
- Include the form in your package.
- Ship your return with a tracking number.
- Email us a photo of your tracking number on the day you ship it.
- Keep your proof of shipment until your refund is complete.
6. Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless your item arrived damaged, defective or incorrect, or unless we’ve agreed otherwise.
7. Non-Returnable Items
For hygiene reasons, some items can’t be returned once they’ve been used or their seal has been broken. This includes underwear, swimwear, lingerie, hosiery and certain personal care products.
8. Refunds
Once we or our fulfillment partner receive and inspect your return, we’ll let you know whether it’s been approved. Approved refunds are processed within 5 business days to your original payment method.
Please note that it can take a few extra business days for the refund to appear on your statement, depending on your bank or card provider.
9. Late or Missing Refunds
Haven’t received your refund yet? First, check your bank account again, then contact your bank or card provider, as processing can take some time. Still nothing? Email us at info@rumivo.com with your order number and we’ll look into it right away.
10. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or isn’t what you ordered, please contact us as soon as possible at info@rumivo.com. Include your order number and clear photos or a video of the issue.
We’ll review your case and let you know how we’ll make it right. Please don’t send the item back before receiving instructions from our team.
Every Rumivo product also comes with a 3-year warranty against manufacturing defects.
11. Contact Information
Company name: TMC (sole proprietorship), trading as Rumivo
Chamber of Commerce (KvK): 92134866
VAT number: NL004938015B40
Email: info@rumivo.com
Phone: +1 516 440 8424
Our support team is available 24/7 by email, and we reply within 24 hours.